FAQs


RETURNS AND EXCHANGES:

WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ONLINE PURCHASES BY MAIL?

Merchandise may only be exchanged via mail within 30 days of receipt and must be accompanied by original receipt received with the shipment delivery. Merchandise may not be returned for refunds but can be returned for store credit. Exchanged goods must be returned unused. All sale merchandise is final sale and cannot be returned. **NOTE Autographed items are not eligible for exchange unless manufacturing defect is evident.

Visit our Return Form Page here.

HOW CAN I EXCHANGE MY PURCHASE?

Simply write to info@ColtonHaynes.com to request your exchange form.   **NOTE Recipients outside of the United States are not eligible to receive free return shipping.

 

SHIPPING:

INTERNATIONAL ORDERS

Colton Haynes has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout atsupport@internationalcheckout.com.


WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Colton Haynes. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.


CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.


WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:   support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

THIS WEBSITE IS PROVIDED AND MANAGED BY HH, LLC

ColtonHaynes.com recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with ColtonHaynes.com and use our online store, you give us your consent to process and use such submitted personal data in accordance with this privacy policy.

This privacy policy applies to all protected personal information collected, maintained or used by ColtonHaynes.com.

WHAT INFORMATION COLTONHAYNES.COM COLLECTS

ColtonHaynes.com collects personal data from visitors to the website who register their information or who use the online store. We also use cookies (as described below) and track IP addresses so that we can improve our services and enhance your experience.

HOW COLTONHAYNES.COM USES INFORMATION YOU PROVIDE

The data that you choose to provide to us on the website is used to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

We maintain customer data for purposes of customer relationship management, marketing research, analysis and promotion. By giving the appropriate consent on our web site ColtonHaynes.com may send you, also by email, announcements on products or promotions and invitations to events based on your purchase profile.

If you provide incomplete or inaccurate data, we may be unable to inform you of specific promotions or events and to provide you with our services.

Does ColtonHaynes.com Share Your Information With Others?

ColtonHaynes.com does not sell, rent or, except as described below, disclose our client's names, addresses, email addresses or other personal information to any non-ColtonHaynes.com entity. We may share customer information within ColtonHaynes.com, so that you may be informed of other products that may be of interest to you.

ColtonHaynes.com maintains customer data in our secured electronic Customer Database. In order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, ColtonHaynes.com contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on CotlonHaynes.com behalf but we do not authorize any of these service providers to make any other use of your information.

ColtonHaynes.com does not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If ColtonHaynes.com is acquired by another entity or is merged or consolidated, information about ColtonHaynes.com customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

SECURITY

ColtonHaynes.com uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our negligence.

ACCURACY AND RETENTION

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the ColtonHaynes.com marketing list at any time by contacting our customer service department at Info@ColtonHaynes.com.

ABOUT COOKIES

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software.

However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

ACCEPTANCE OF PRIVACY POLICY AND MODIFICATIONS

By accessing and using the Colton Haynes website (including registering on the website or purchasing items through our website), you consent to our collection, use and disclosure of your information as described in this privacy policy. ColtonHaynes.com reserves the right occasionally to make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop.

CONTACT US

If you have any comments or queries regarding our privacy policy or to update, correct or request removal of your personal information from our Customers Database, please e-mail us at: info@ColtonHaynes.com

FAQ

TO CHANGE YOUR ORDER

To change an order already submitted, please email info@ColtonHaynes.com.

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, Paypal

IS ORDERING ONLINE SECURE?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

SHIPPING QUESTIONS:

WHAT ARE YOUR SHIPPING FEES?

For United States ground deliveries the fees start at $7.00 and are adjusted based on your address. You can get an estimate of shipping charges in the cart area. Orders shipping outside of the United States have varying fees depending on the destination country.

WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

We will ship your merchandise along with shipping confirmation and a tracking number for you.   Except Pre-Ordered items, all orders ship within 5-10 business days of placing your order.

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

Standard ground shipment in the United States may take up to 7-10 business days. If your order was placed Monday through Thursday before 10am PST it will be shipped the same day or the day after if it is in stock. If your order was placed on Friday prior to 10:00am PST, the order may be shipped the same day; if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.   

For autographed orders, please allow 7 to 10 business days as we need time for Colton to autograph them.

 

 

WHAT HAPPENS IF I ORDER A PRODUCT THAT IS OUT OF STOCK?

If you place an item in your shopping bag that is currently out of stock, the Customer Service department will contact you informing you about the availability of your purchase. If you are looking for a specific product that is not available online or have  questions regarding current inventory, please contact us as info@ColtonHaynes.com.

CANADIAN CUSTOMER DISCLAIMER

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.  Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. ***Please note we cannot ship to Canadian PO Boxes.

RETURNS AND EXCHANGES:

WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ONLINE PURCHASES BY MAIL?

Merchandise may only be exchanged via mail within 30 days of receipt and must be accompanied by original receipt received with the shipment delivery. Merchandise may not be returned for refunds but can be returned for store credit. Exchanged goods must be returned unused. All sale merchandise is final sale and cannot be returned. **NOTE Autographed items are not eligible for exchange unless manufacturing defect is evident.

MISCELLANEOUS QUESTIONS:

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

WHAT IS YOUR PRIVACY POLICY?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.